Customer satisfaction...   is our ability to provide you with the best service and reliable parts. We offer OEM and premium aftermarket parts, which gives you the best value vs. total cost. We pride ourselves with maintaining an HP inventory, that supports all basic requirements needed to complete the repair/ maintenance on our 'initial' visit.  The majority of the maintenance/ repairs typically take 1/2 hr, depending on the condition of the machine. If we can't fix your problem on the initial visit...  we'll give you a 10% discount on the total labor!  If you want to drop off your equipment at our shop to help reduce labor costs and eliminate the 'trip' charge, an appointment is required. Our business is not a 'retail' store.  We are typically 'onsite' performing services and delivering our  products. Trip charge   $ 20.00 (over 25 miles $46.00) Labor rate    $ 72.00 1/2 minimum ($22.00 in 15 minute increments over 1/2 hr min) Shop rate     $ 66.00 per hour, 1 hour minimum Discounts for: Schools/ Universities/ Learning institutions/ Nonprofit groups LASER POINT was started in 1990.  We recycled/ remanfactured toner cartridges for all the HP printers.  Our toner cartridge knowledge provided us with the important tools necessary to diagnose printing quality issues. Our experience and knowledge puts us at the top of our industry. We know what types of problems occur with each model and stock parts to address these issues. We are diligent about contacting our parts suppliers, if we detect quality issues with any parts.  We've even helped HP engineers resolve problems and notified them with omissions in their service manuals.       We are one of the best service companies in Denver, Colorado.